Privacy Policy for Jury Games
Jury Games Ltd (referred to as “we,” “our,” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you book, attend, or interact with our immersive experiences. Please read this policy carefully to understand how we handle your personal data.
1. Information We Collect
We collect personal information from you when you book tickets or otherwise interact with us. The types of information we may collect include:
Contact Information: Name, email address, phone number, and postal address.
Booking Information: Information related to your event booking, including ticket details, preferences, and any special requests.
Health and Safety Information: In certain cases, we may ask for information regarding any medical conditions, accessibility needs, or specific requirements to ensure your safety and enjoyment during the experience.
Other Information: We may collect additional details that you provide voluntarily, such as feedback, surveys, or customer support inquiries.
2. How We Use Your Information
We use your personal data for the following purposes:
To Process Your Booking: To confirm and manage your bookings, reservations, and ticket sales.
For the Experience: Jury Games uses your data to contact you through the experience as part of the entertainment. This could be through email or phone numbers.
To Provide Customer Support: To respond to your inquiries, provide assistance, and resolve any issues related to your experience.
To Improve Our Services: To improve the quality of Jury Games and tailor the experience based on customer feedback and preferences.
To Send Marketing Communications: If you have opted in, we may send you newsletters or promotional emails regarding upcoming events, offers, and updates. You can opt-out at any time.
To Ensure Safety and Compliance: To ensure that all participants can safely engage in the experience and to comply with any legal requirements (such as age restrictions, health and safety protocols, etc.).
3. How We Share Your Information
We will not sell, rent, or trade your personal data to third parties. However, we may share your information with third parties in the following cases:
Service Providers: We may share your data with trusted service providers who assist in managing bookings, processing payments, and delivering the experience (e.g., payment processors, marketing platforms, customer support services). These third parties will only use your data for the purposes outlined in this policy.
Legal Compliance: We may disclose your information if required by law or to comply with legal obligations, court orders, or governmental requests.
Safety and Security: If necessary, we may share your information to protect the safety, rights, or property of Jury Games, our participants, or others, including in the event of emergencies.
4. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. If you no longer wish to receive communications from us, you may request that we delete or anonymize your personal information, subject to any legal retention requirements.
5. Your Rights and Choices
Under data protection laws, you have the following rights with regard to your personal data:
Access: You have the right to request access to the personal information we hold about you.
Correction: You have the right to request corrections to any inaccurate or incomplete personal information.
Deletion: You may request that we delete your personal information, subject to certain exceptions (e.g., if we are required to retain it for legal reasons).
Opt-Out of Marketing: You can opt out of receiving marketing communications from us at any time by clicking the unsubscribe link in our emails or contacting us directly.
Data Portability: In certain cases, you may request that we provide you with your data in a portable format, or transfer it to another organization.
Objection: You have the right to object to the processing of your data for certain purposes, including direct marketing.
6. Security of Your Information
We take reasonable steps to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes using encryption, secure servers, and industry-standard practices for handling sensitive data. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. International Transfers
If you are located outside the United Kingdom, please note that your data may be transferred to and stored in countries that may not have the same data protection laws as your country of residence. By using our services, you consent to the transfer of your data to such locations.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. When we make changes, we will update the “Effective Date” at the top of this policy. We encourage you to periodically review this policy for any updates.